Legal

Refund Policy

Last updated: 28 July 2026

Scope

This Policy applies to paid enrollments in Data Cloud App courses invoiced offline. This website does not process payments; refunds are handled against the invoice you received.

Eligibility

You may request a full refund if you cancel at least 14 days before the cohort start date and have not received downloadable template packs beyond the orientation preview. Requests inside 14 days may qualify for a partial refund as described below.

Timeframe to request

Send refund requests within 30 days of payment for unused seats, or within 7 days after the cohort start if you never accessed live sessions or recordings. Later requests are considered only for documented service failures on our side.

Full refunds

Full refunds apply when: (1) we cancel a cohort and cannot offer a suitable transfer date; or (2) you cancel 14+ days before start without accessing premium materials.

Partial refunds

If you cancel between 13 and 3 days before start, we refund 50% of the seat fee. If you attend any live module or download the full template pack, the seat is considered used and is not refundable except where required by law.

Non-refundable items

  • Custom facilitation days already delivered for Governance Cohorts
  • Third-party fees charged by banks or payment intermediaries
  • Seats transferred to another learner at your request after materials access

Refund process

  1. Email info@data-cloudapp.digital with invoice number, enrolled name, and reason.
  2. We confirm eligibility within five business days (Korea Standard Time).
  3. Approved refunds are initiated to the original payer.

Processing time

Once approved, refunds typically appear within 10–15 business days depending on your bank. We will send a confirmation when the transfer is initiated.

Refund method

Refunds are issued via the same method used for payment (bank transfer or other agreed channel on the invoice). We do not issue cash refunds at the Donghae office.

Cancellation by Data Cloud App

If we cancel or materially reschedule a cohort, you may transfer to a later date or receive a full refund of unused fees.

Exceptions

Mandatory consumer protections under Korean law take precedence where they grant broader rights than this Policy. Nothing here limits those rights.

Contact for refund requests

info@data-cloudapp.digital · +82-1-999-5576 · Street: 126-9, Gumi-dong; City: Donghae-si; State/province/area: Gangwon-do; Country calling code: +82; Country: Korea